Independent guide by India Customer Care · Not the Parivahan government website · We never ask for your licence number, vehicle number, Aadhaar or OTP. Official services: parivahan.gov.in
Transport Helplines and Complaints: 112, 1033, Sarathi, VAHAN
In an emergency call 112. On a National Highway you can also call 1033, which also takes FASTag and toll complaints. For licence portal problems, the Sarathi helpdesk is 0120-2459169; for RC and vehicle services, VAHAN is +91-120-4925505. Lost money to a fake challan or RTO message? Call 1930 at once. This page lists only numbers and portals published on official sites.
- Emergency
- 112
- Highways and FASTag
- 1033
- Cyber fraud
- 1930
- Licence portal
- 0120-2459169
- Consumer
- 1915
On this page
Which number or portal should you use?
| Problem | Contact first | If not solved |
|---|---|---|
| Accident or any emergency | 112 | – |
| Ambulance | 108 (run by states) or 112 | – |
| Breakdown, accident, pothole or toll problem on a National Highway | 1033 | – |
| FASTag wrong deduction | Your FASTag bank, or 1033 | [email protected], then RBI Ombudsman |
| Suspicious challan, RTO or FASTag message (no money lost) | Chakshu on Sanchar Saathi | – |
| Money lost to a scam | 1930 and cybercrime.gov.in | Your bank |
| Sarathi (licence) website problem | Sarathi helpdesk, or File Your Grievance | CPGRAMS |
| VAHAN (RC, tax, permit) website problem | VAHAN helpdesk | CPGRAMS |
| eChallan website problem | eChallan helpdesk | – |
| Wrong challan | Contest it: see check, pay or contest a challan | Court |
| Motor insurance claim problem | Insurer's grievance officer | Bima Bharosa, then Insurance Ombudsman |
| Dispute with a dealer or service centre | National Consumer Helpline 1915 | Consumer commission |
Who do you call in an emergency?
YouHelpline or portalWaiting time
- Is anyone in danger right now?No: use the service helpdesks
- Call 112 (or 1033 on a National Highway)
- The control room sends police, ambulance or highway patrol
- Follow the steps for an accident
- 112: police, fire and rescue, and health. You can also use the 112 India app, or press a smartphone's power button 3 times quickly to send an SOS.
- 108: ambulance for medical emergencies, including accidents, run by states in 35 states and union territories. 102 is for pregnant women and children.
- 1033: National Highways helpline, toll-free, 24x7, in several languages. It sends ambulances, patrol vehicles and cranes.
What are the official licence, RC and challan helpdesks?
| Service | Phone | |
|---|---|---|
| Sarathi (learner and driving licence) | 0120-2459169, 6 am–10 pm, every day | [email protected] |
| VAHAN (RC, tax, permit, fitness) | +91-120-4925505 | [email protected] |
| eChallan | 0120-4925505 | [email protected] |
| mParivahan app | – | [email protected] |
These helpdesks deal with technical problems on the websites. Decisions on your application, such as approval or refunds, are made by your RTO. Parivahan lists the VAHAN line as open 6 am to midnight; the eChallan site lists 6 am to 10 pm for the same number.
Where do you report fraud, FASTag and insurance problems?
Fake challan, RTO or FASTag messages
- Money lost: call 1930 at once, and report on cybercrime.gov.in. Tell your bank too.
- No money lost, just a suspicious call or message: report it on Chakshu (Sanchar Saathi).
- Spam calls and SMS: 1909. Calls from abroad showing an Indian number: 1963 or 1800110420.
FASTag problems
- Complain to your FASTag bank, or call 1033 for a toll plaza problem.
- Not solved? Write to IHMCL at [email protected].
- If the bank doesn't reply within 30 days, or you're not satisfied, complain to the RBI Ombudsman within 90 days. RBI's 14448 helpline guides you but doesn't take complaints.
See the FASTag guide.
Motor insurance
- Write to your insurer's grievance officer.
- Then use IRDAI's Bima Bharosa, or call 155255 or 1800 4254 732 (email [email protected]).
- Then the Insurance Ombudsman: free, for claims up to ₹50 lakh, within a year of the insurer's reply.
How do you escalate a complaint about a government service?
- Use the portal's own grievance option first, such as File Your Grievance on Sarathi.
- Then lodge a grievance on CPGRAMS (pgportal.gov.in). You get a registration number to track it, and can appeal if unhappy. Grievances sent by email are not accepted.
- CPGRAMS doesn't take RTI matters or cases in court.
Do state transport departments have helplines?
| State | Contact |
|---|---|
| Maharashtra | Toll-free 1800 120 8040 (24x7); [email protected] |
| Rajasthan | 0141-2740021 (office); [email protected] |
| Telangana | No helpline listed; contact your RTO or MVI office |
For other states, use the contact page on your state transport department's official website.
Frequently asked questions
What number do I call after a road accident?
112. On a National Highway you can also call 1033; for an ambulance, 108.
Is 1033 only for emergencies?
No. It also takes FASTag, toll, pothole and highway amenity complaints, 24x7.
Is there a helpline for driving licence problems?
The Sarathi helpdesk, 0120-2459169 (6 am to 10 pm), and [email protected], for website problems. Your RTO decides on applications.
I got a fake e-challan link. Where do I report it?
On Chakshu (Sanchar Saathi). If you lost money, call 1930 and report on cybercrime.gov.in.
How do I complain about the Transport Ministry or an RTO service?
Use the portal's grievance option, then CPGRAMS at pgportal.gov.in.
When can I go to the RBI Ombudsman for FASTag?
If your bank doesn't reply within 30 days or you're not satisfied; file within 90 days after that.
Is this website a government helpline?
No. It is an independent guide. Use the official channels listed here.
Sources
- Emergency Response Support System – 112 (accessed 25 Oct 2026)
- IHMCL – National Highways helpline 1033 and IHMCL – contact (accessed 25 Oct 2026)
- PIB – 108 and 102 ambulance services (Jun 2026) and PIB – cyber fraud helpline 1930 (Apr 2022) (accessed 25 Oct 2026)
- Sanchar Saathi: Chakshu, 1909, 1963 (accessed 25 Oct 2026)
- Sarathi – contact details, Parivahan – contact us and eChallan – contact us (accessed 25 Oct 2026)
- CPGRAMS and CPGRAMS – contact (accessed 25 Oct 2026)
- Bima Bharosa, IRDAI call centre and Insurance Ombudsman – procedure (accessed 25 Oct 2026)
- RBI – Integrated Ombudsman Scheme FAQ (accessed 25 Oct 2026)
- National Consumer Helpline (accessed 25 Oct 2026)
- Maharashtra Transport – Commissioner's office, Rajasthan Transport – contact and Telangana Transport – driving licence (accessed 25 Oct 2026)
Page history: 25 Oct 2026: first published.