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Independent guide by India Customer Care · Not the Parivahan government website · We never ask for your licence number, vehicle number, Aadhaar or OTP. Official services: parivahan.gov.in

FASTag: Buy, Recharge, Annual Pass and Complaints

By ICC TeamUpdated Facts checked against official sources on

A FASTag is bought from a bank, fixed on the inside of the front windscreen and recharged like a wallet. Private car owners can also buy the annual pass: ₹3,075 (from 1 April 2026) for one year or 200 toll crossings at national highway plazas, bought only on the Rajmargyatra app or the NHAI website. Without a working FASTag you pay 1.25 times the toll by UPI. For a wrong deduction, complain to your FASTag bank within 40 days.

Tag price
Up to ₹100 (plus bank deposit)
Annual pass
₹3,075 · 1 year or 200 trips
No FASTag
1.25× toll by UPI
Wrong deduction
Tell your bank within 40 days
Helpline
1033 (NHAI)
Four steps: buy a FASTag from a bank, fix it on the windscreen, recharge it or add the annual pass, and drive through the toll plaza while the toll is paid automatically. BANK FASTag 1 · Buy 2 · Stick it on Recharge + ₹500 or annual pass ₹3,075 3 · Top up TOLL PLAZA 4 · Drive through
Buy from a bank → stick on the windscreen → recharge → toll paidIllustration · not an official image
On this page
  1. How to buy and set up a FASTag
  2. Regular tag, annual pass or commercial vehicle
  3. How to recharge
  4. What you pay at a toll plaza
  5. Selling or buying a used car
  6. Wrong deduction and complaints
  7. Problems and fixes
  8. Frequently asked questions

How do you buy and set up a FASTag?

YouBank / NHAIPayment

Getting a FASTag working
  1. Choose a FASTag bank: branch, bank app or website, or a counter at a toll plaza
  2. Give your RC, a photo and ID proof, and confirm your mobile with an OTP
  3. The bank checks the vehicle on VAHAN before activating the tag
  4. Pay for the tag (up to ₹100) plus the bank's deposit and first recharge
  5. Stick the tag on the inside of the front windscreen
  6. Private car, jeep or van using national highways often?No: just recharge as needed
  7. Buy the annual pass on the Rajmargyatra app or NHAI website
  1. Pick a FASTag-issuing bank. The list of member banks is on NPCI's NETC FASTag page.
  2. Apply with the vehicle's RC, the owner's photo and ID and address proof.
  3. The bank validates the vehicle against VAHAN (or the RC, if the vehicle is not on VAHAN) before it activates the tag.
  4. Pay the tag price, which is capped at ₹100. Banks usually also take a refundable deposit and a first recharge; amounts vary by bank and vehicle type.
  5. Fix the tag on the inside of the front windscreen, and remove any old tag from the vehicle.

✔ You'll know it worked when your bank app shows the tag as active and you get an SMS for your first toll deduction.

Regular FASTag, annual pass or commercial vehicle?

Regular FASTag

  • Each toll is deducted from your FASTag wallet or linked bank account.
  • Works at national highway plazas, state highway plazas and FASTag parking.
  • Keep enough balance before you travel; a low balance can get the tag blacklisted.

Annual pass for private cars, jeeps and vans

  • ₹3,075 from 1 April 2026 (₹3,000 before), for one year or 200 trips, whichever comes first.
  • Valid only at national highway and national expressway plazas, about 1,150. Elsewhere the tag works as a normal FASTag.
  • Buy only on the Rajmargyatra app or the NHAI website. It is added to your existing tag, usually within 2 hours. Pay separately; the FASTag balance can't be used.
  • Each crossing of a toll plaza counts as one trip, so a return journey is two. On closed toll roads, entry and exit together count as one.
  • The pass can't be transferred, and the tag must be linked to the registration number (not the chassis number).
  • After 200 trips or a year it switches back to a normal FASTag; buy it again to continue.

Commercial vehicles

  • No annual pass. A pass used on a commercial vehicle is deactivated without notice.
  • The tag's vehicle class must match the vehicle, or the tag can be blacklisted.
  • Unpaid toll stops fitness renewal, NOCs and national permits until it is cleared.

How do you recharge a FASTag?

  • Your FASTag bank's app or website (UPI, cards or net banking).
  • UPI apps and the Bharat BillPay option in banking apps.
  • Auto top-up from a linked bank account, if your bank offers it.

Recharge well before a trip, and check the tag status in your bank app or the MargMitra help section of the Rajmargyatra app. Paytm Payments Bank FASTags can't be recharged since 15 March 2024; get a tag from another bank.

What do you pay at a toll plaza?

SituationWhat you pay
Working FASTagThe normal toll
No working FASTag, paying by UPI1.25 times the toll (since 15 Nov 2025)
No working FASTag, paying cash2 times the toll, where cash is still taken
Tag not stuck on the windscreenDouble toll, and the tag may be blacklisted
Toll e-notice after a barrier-free plazaThe normal toll if paid within 72 hours; double after that

National highway plazas moved to digital-only payment (FASTag or UPI) from 10 April 2026, according to All India Radio, except initially in Tamil Nadu, Kerala, Assam, West Bengal and Puducherry. Toll unpaid for more than 15 days after an e-notice is recorded on VAHAN, and the RTO can then refuse services such as an NOC, ownership transfer or fitness renewal.

What happens to the FASTag when you sell or buy a used car?

Selling your vehicle

  • Ask your bank to close the FASTag account and refund the balance and deposit as per its terms, then remove the tag.
  • Clear any unpaid toll first, or the RTO may refuse the NOC or transfer.
  • A FASTag can't be moved to another vehicle.

Buying a used vehicle

  • Buy a new tag in your name from any bank once the transfer shows on VAHAN.
  • If the bank says a tag already exists, the seller has not closed the old one. Ask the seller to close it, or ask your bank or 1033 for help.

How do you get a wrong deduction refunded?

  1. Note the date, time, toll plaza and amount from the SMS.
  2. Complain to your FASTag bank (helpline or app) within 40 days. The bank raises a chargeback; it usually takes 20 to 30 working days.
  3. For toll plaza problems (tag not read, wrongly blacklisted), call 1033 or use MargMitra in the Rajmargyatra app.
  4. Not solved? Write to IHMCL at [email protected].
  5. If the bank does not reply within 30 days or rejects the complaint, complain to the RBI Ombudsman within 90 days of the bank's reply.

Got a toll e-notice you think is wrong? File a representation within 72 hours; it is decided within 5 days.

What can go wrong, and how do you fix it?

Your situationWhat it usually meansWhat to do
Tag blacklisted though there is balanceIncomplete KYC, a wrong registration number, an older second tag, or a loose-tag reportAsk your bank for the reason and fix it; if wrongly blacklisted at a plaza, call 1033.
Charged double at a plazaThe tag was not read, not fixed, or blacklistedFix the tag on the windscreen and check its status. If it was valid, complain to the bank.
Annual pass not offered for my carThe tag is linked to the chassis number, VAHAN shows a commercial vehicle, or the tag is blacklistedAsk your bank to link the registration number, and check the RC category.
Annual pass not working at a plazaIt is a state highway or local plazaThe normal toll is correct there.
Annual pass used up quicklyEach plaza crossing is one tripA return trip through one plaza counts as two.
Toll taken while the car was at homeA misread or cloned tag, or a plaza errorComplain to your bank within 40 days.
Bank asks for KYV on a new car tagKYV is no longer needed for new car tagsMention NHAI's decision of January 2026; call 1033 if needed.
Recharge debited but not creditedA payment failureAsk the bank to reverse or credit it.

Frequently asked questions

How much is the FASTag annual pass?

₹3,075 from 1 April 2026, for one year or 200 trips at national highway and national expressway plazas.

Where can I buy the annual pass?

Only on the Rajmargyatra app or the NHAI website. It is added to your existing FASTag.

Does the annual pass work on every toll road?

No. Only at national highway and national expressway plazas. State highways and local plazas charge normally.

Can I move the annual pass to a new car?

No, it is not transferable.

Do I still need KYV?

Not for new car FASTags since 1 February 2026. Existing car tags need it only if there is a complaint.

What if I have no FASTag?

You pay 1.25 times the toll by UPI, or twice the toll in cash where cash is still taken.

Can I keep two FASTags on one car?

No. One vehicle can have only one active FASTag; older ones are blacklisted.

What is the FASTag helpline number?

Your bank's helpline for account problems, and NHAI's 1033 for toll plaza problems.

Sources

  1. PIB – FASTag annual pass (21 Jul 2025) and NHAI – annual pass fee ₹3,075 (15 Mar 2026) (accessed 25 Oct 2026)
  2. IHMCL – annual pass FAQ (accessed 25 Oct 2026)
  3. PIB – KYV discontinued for new car FASTags (1 Jan 2026) (accessed 25 Oct 2026)
  4. PIB – toll without FASTag: 1.25 times by UPI (4 Oct 2025) (accessed 25 Oct 2026)
  5. PIB – One Vehicle One FASTag (15 Jan 2024), double toll for a loose tag (18 Jul 2024) and registration number checks (15 Apr 2026) (accessed 25 Oct 2026)
  6. NHAI – unpaid toll and e-notices (18 Mar 2026) and PIB – unpaid toll blocks RTO services (20 Jan 2026) (accessed 25 Oct 2026)
  7. All India Radio – digital-only toll from 10 Apr 2026 (accessed 25 Oct 2026)
  8. PIB – Rajmargyatra MargMitra help (20 Jul 2026) and PIB – toll year review (14 Jan 2026) (accessed 25 Oct 2026)
  9. NHAI – FASTag FAQ, IHMCL – FASTag users and NPCI – NETC FASTag (accessed 25 Oct 2026)
  10. PIB – Paytm FASTag users (Mar 2024) and RBI – Integrated Ombudsman Scheme FAQ (accessed 25 Oct 2026)

Page history: 25 Oct 2026: first published.

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