Independent guide by India Customer Care · Not the Parivahan government website · We never ask for your licence number, vehicle number, Aadhaar or OTP. Official services: parivahan.gov.in
Sarathi Application Status and Common Licence Problems
To check a learner or driving licence application, open Sarathi, choose your state and click Application Status. Lost the application number? Use Others → Find Application Number. If money was debited but the fee shows unpaid, use Verify Payment Status before you pay again. Photos and signatures must be JPG files of 10 to 20 KB. For a technical problem, Sarathi's helpdesk is 0120-2459169.
- Status
- Sarathi → Application Status
- Lost number
- Others → Find Application Number
- Payment check
- Verify Payment Status
- Photo / signature
- JPG, 10–20 KB
- Helpdesk
- 0120-2459169, 6 am–10 pm
On this page
How do you check your licence application status?
YouSarathi / RTOPayment or waiting
- Open Sarathi and choose your state
- Do you have the application number?No: use Others → Find Application Number
- Click Application Status and enter your application number and the details asked
- Sarathi shows the stages done and what is pending
- Upload what is pending, pay, or book a slot as shown
- Once approved and printed, track the card's dispatch
Open Sarathi (official) sarathi.parivahan.gov.in
What if the payment went wrong?
Money debited, but Sarathi shows unpaid
- Don't pay again yet.
- Go to Fee Payments → Verify Payment Status, enter the application number, date of birth and captcha, and choose Verify.
- If it is still not confirmed, try again after a few hours. A failed attempt gets a new Sarathi Token Number (STN); keep it and your bank reference.
Paid twice
Sarathi's FAQ says a double payment is not refundable through the portal. Contact the RTO handling your application with both payment references.
"Access denied" at the payment page
Sarathi's FAQ suggests trying again after 1 or 2 hours from the fee payment link.
To print the fee receipt, use the receipt option inside the payment module with your application number.
What size should the photo and signature be?
| File | Format | Size | Preferred pixels |
|---|---|---|---|
| Photo | JPG, colour, light or white background | 10–20 KB | 420 × 525 |
| Signature | JPG, black pen on white paper | 10–20 KB | 256 × 64 |
Scan at 300 ppi or more. If the file is over 20 KB, reduce the resolution or colours, or crop and resize. If Application Status shows the photo or signature as pending, upload them again from there.
What if no test slot is available?
- Slots are released by each RTO, and some RTOs don't offer online booking. Check again later, or ask the RTO.
- Missed your slot? You can reschedule, subject to availability.
- Failed the learner test? Pay the retest fee and book a fresh appointment. See learner licence.
What other problems happen, and how do you fix them?
| Your situation | What it usually means | What to do |
|---|---|---|
| Error or session expired mid-form | The session timed out | Close the page and start again; use Complete your Pending Application. |
| Want to change a learner application | Details entered wrongly | Use Application Edit (for LL only before Fee payment). |
| Document rejected or application returned | A document was unclear or wrong | Upload it again under Upload Documents/ Scanned Images and check View Documents. |
| Date of birth differs from Aadhaar | A data mismatch | Use documents instead of Aadhaar, or correct Aadhaar first; ask the RTO. |
| Licence card not received | Postal delay or wrong address | Use Track Dispatch Article Status, then contact the RTO. Meanwhile use the licence in DigiLocker. |
| Portal not working | A technical fault | Use File Your Grievance, or the Sarathi helpdesk below. |
Frequently asked questions
Where is Application Status on Sarathi?
In the top menu of your state's Sarathi page.
I lost my application number. What now?
Use Others → Find Application Number on Sarathi.
Money was debited but Sarathi shows unpaid.
Use Verify Payment Status with your application number and date of birth before paying again.
I paid twice. How do I get a refund?
Contact the RTO; Sarathi says it can't be refunded through the portal.
Can I get a refund if I cancel my application?
No. Sarathi says fees are not refunded on cancellation.
What size should my photo be?
JPG, 10 to 20 KB, preferably 420 × 525 pixels.
How do I track my licence in the post?
Others → Track Dispatch Article Status.
Is there a Sarathi helpline?
Yes: 0120-2459169 (6 am to 10 pm, every day) and [email protected], for technical problems.
Sources
- Sarathi – Delhi services page and Uttar Pradesh services page: menu names (accessed 25 Oct 2026)
- Sarathi – payment instructions: Verify Payment Status, receipt, STN (accessed 25 Oct 2026)
- Sarathi – photo and signature upload (accessed 25 Oct 2026)
- Sarathi – learner licence FAQ: payments, refunds, slots, retest (accessed 25 Oct 2026)
- Sarathi – contact details and Parivahan – contact us (accessed 25 Oct 2026)
Page history: 25 Oct 2026: first published.